JPMorgan Chase

As the Communications Manager you will be responsible for creating and implementing internal communication strategies and collateral that promote the firm’s Performance Development activities (Performance Goal-Setting, Check-ins and Feedback, and Annual Reviews) and skills development to support employee career mobility. In addition, you will “Grow” product within the Talent and Career Development Experience portfolio, and be responsible for developing and implementing high-impact internal communication strategies that enhance understanding, engagement and action for all Performance Development activities. Also you will build an approach to launch the firm’s enhanced skills framework which will help employees build skills for current and future roles. You will work in close partnership with HR Change Management and Readiness partners, utilize various communication channels and act as a trusted advisor and strategic partner to HR leaders. You will be a key member of the HR Communications team and will report to the Head of Talent and Career Development Experience Communications.

To be successful in this role, you need to be proactive, creative and detail-oriented with a passion for communications, a focus on the employee experience and the ability to work in a highly matrixed and fast-paced organization. In addition, you will need to be a problem-solver, possess a marketing mindset and inspire confidence and trust.

Job Responsibilities:

Develop holistic communications strategies for Performance Development and skill-building product enhancements and launches, enhance awareness and action for key HR activities including supporting ongoing ‘just in time’ communications
Partner with other product portfolio colleagues to understand dependencies and opportunities to deliver an integrated experience to employees.
Work with various subject matter experts and change managers to strategically plan and develop communications for varied audiences. These include communications for projects, initiatives and campaigns as well as business-as-usual activities. All communications need to follow brand and communications style guides.
Develop creative employee-facing campaigns to increase awareness and understanding of certain tools, process and programs, as well as increase employee engagement; Use data and metrics to measure results and develop new strategies to enhance outcomes.
Ensure that key groups within HR and the firm are informed of key initiatives, especially for large change management efforts; Partner closely with other HR and LOB communicators to deliver integrated messages across product portfolios.
Establish work routines that facilitate transparency, collaboration and tracking of deliverables inclusive of key partner meetings, annual financial well-being calendar, etc.
Review existing and develop new engagement tactics to deliver impactful messaging to managers and employees, leveraging all relevant channels (e.g., email, print, videos, web).
Required Qualifications, Capabilities and Skills:

A minimum of seven years of overall experience in communications is required
Ability to produce clear, concise, well-designed communication in a variety of media including online, print, video and digital signage
Ability to digest complex information and simplify it for internal audiences using clear, easy-to-understand and concise language and visuals
Excellent writing and editing skills, and a solid command of grammar, style, proofreading and editing techniques is a must
Superior project management skills with emphasis on collaborating with all levels to research, write and produce communication strategies and provide other comprehensive communication support
Able to manage multiple projects concurrently with high attention to detail
Must be a creative, strategic thinker with a positive attitude, high standards and be committed to delivering high quality communications and must be able to demonstrate speed, flexibility, adaptability and ability to work under pressure in a fast-paced, deadline-driven environment
Preferred Qualifications, Capabilities and Skills:

Significant knowledge of/experience in HR programs, ideally Performance Development strongly preferred
Degree in Communications, Journalism, English or equivalent is a plus; experience working in a large corporate environment preferred
Proficiency in MS Office Suite required, and Adobe Illustrator, InDesign and Photoshop is a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.

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