Website Selective Insurance

Description
A new job is a big decision. Don’t work just anywhere. Be Selective.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes’ 2021 Best Workplaces in Financial Services and Insurance list.

Our Culture

We genuinely care about each other, our customers, and the communities in which we operate. Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.

We are seeking an technician who will provide users with guidance and first level support of the firm’s business. Departments rely on the function to solve problems, which are interfering with the timely completion of their work. Responsible to ensure that help is given to these departments as quickly and efficiently as possible.

Responsibilities:

Respond to users requests for information and assists in problem resolution.
Maintain contact with users on operational and production problems
Assists in the development of processes and scripts to resolve 1st level support incidents.
Assist in coordinating the resolution of applications/software systems problems impacting production
Assist systems and application development personnel, as requested.
Assist in resolving technical computer operations equipment problems.
Initiate corrective action or carry out instructions to resolve system problems on production jobs.
Log documents and maintain history records on Information Technology production problems.
Develop and maintain service level agreements with the various user departments and enterprise business units
Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Qualifications:

Ability to work varying shifts.
Ability to operate computer and peripheral equipment
Knowledge of all enterprise hardware and software in use within the enterprise.
High school diploma or equivalent preferred.
1-2 years’ experience in customer service related field

To apply for this job please visit recruiting.ultipro.com.